It can take up to 24 hours for cryptocurrency payments to be confirmed.

You will receive an email once your order updates, and another when shipped.

If no email is received, check your order status in the MY ORDERS section.

Shipping times vary depending on destination and method. See the SHIPPING page for details.

• Check your spam folder
• Email may be blocked by your provider
• You may have entered the wrong email

You can always check your order in MY ORDERS.

Shipping is available to most countries, with some exclusions listed on the SHIPPING page.

Orders confirmed before 13:00 CET are usually shipped the same day unless items are out of stock.

Packages are discreet, flat, and contain no indication of contents.

Delays may occur due to weather, holidays, strikes, or high demand periods.

Tracked orders may qualify for a reship if not delivered within:

• EU: 4 weeks
• Outside EU: 12 weeks

Untracked orders are not eligible.

Tracked orders may be reshipped after verification with the carrier.

Untracked orders are not eligible.

Check nearby areas or neighbors. Some deliveries are marked early and arrive later the same day.

Tracking numbers may expire after long periods, making verification no longer possible.

• Away from sunlight & moisture
• Below 25°C
• Fridge/freezer for long-term storage

• Store sealed in fridge
• Away from sunlight & moisture
• Freezer for long-term storage

Store in a cool, dry place away from sunlight.

Store in a cool, dry place away from sunlight and moisture.